Service Automation Technology

Automate the configuration and compliance of IT Services

The technology in this area is primarily concerned with automating the adherence to compliance in proving the fact and automating the process to return to compliance dealing with configuration drift. The three primary areas of this technology are:

  • Configuration Audit and Compliance
  • Configuration Automation
  • Capacity Management

The tools in this area are primarily concerned with

  • Accelerate delivery of new services
  • Reduce the risk of change
  • Improve productivity and lower the unit cost of management
  • Enforce operational, security, and regulatory compliance

The areas that assist to enable this as a fully automated process fall into the Atrium Core Technology and are discussed in more detail there.