24/7 Extended Coverage
Planwell Support offers extended 24/7 support coverage for users of BMC® Remedy®, Service Desk Express® and other BSM (Business Service Management) applications for customers seeking increased stability and performance of their critical services. Our 24/7 coverage is supported by a dedicated global team of certified experts.
The service desk automatically categorizes incidents to help with tracking, trending, and reporting and differentiates interactions from problems to ensure end-to-end problem resolution.
Support Services are enabled through the combination of three tiers of certified support, Local Customer Support Management, automated ITIL compliant service processes and Remedy ITSM applications.