24/7 Extended Coverage

Planwell Support offers extended 24/7 support coverage for users of BMC® Remedy®, Service Desk Express® and other BSM (Business Service Management) applications for customers seeking increased stability and performance of their critical services. Our 24/7 coverage is supported by a dedicated global team of certified experts. 
 
Service Desk
The service desk automatically categorizes incidents to help with tracking, trending, and reporting and differentiates interactions from problems to ensure end-to-end problem resolution.
 
Service Delivery
Support Services are enabled through the combination of three tiers of certified support, Local Customer Support Management, automated ITIL compliant service processes and Remedy ITSM applications.