Planwell Managed Services Offerings
We have invested heavily in establishing a Managed Services capability to support clients using our Solutions and to provide post-implementation support & maintenance services for client's business service management systems.
Our managed service offering is designed to provide you with specialist skills and additional resources, as and when you need them. From telephone support through to completely outsourced operations, our managed service offerings provide maximum value for money with minimum risk to you.
Our managed services can be divided in to four groups:
- 24/7 hour support for BSM applications including on site mission critical support
- Managed administration and operations
- Outsourced application management
- Software as a Service
Planwell will enable your IT department to improve the quality and performance of your BSM Solutions. The service is based upon best practice, implementation and management, which means that you can be sure the services are provided quickly and managed predictably and reliably. With Planwell Managed Services you have access to:
Solutions to match your specific business needs
IT enterprises can deploy or upgrade to a fully-integrated ITSM suite with CMDB enabled applications. Your legacy system will be stabilized and supported while our implementation team plans and executes your migration to the latest version of ITSM.
Improved staff deployment
Remote Administration Management Services (RAMS) of your ITSM environment frees your employees to concentrate on meeting business service level requirements and for deployment on other projects. Our capabilities extend to the provisioning of proactive monitoring, remote administration, application maintenance and testing services.
The value in using Planwell’s Remote Administration Management Service (RAMS) is based on delivering the following benefits
- Increased uptime and performance
- Access to specialised skills and processes
- Improved end-user support
- Ability to reduce/reassign IT staff to focus on the business
- Financial predictability
- Access to innovation and expertise