Managed Administration & Operation

We can provide ongoing, day-to-day administration of a solution once it has been implemented. This means that you maintain control of the data center environment but can focus your staff investment on expertise in business processes, not the underlying technology. Outsourcing your software administration can deliver increased uptime and performance, improved end-user support, and permanent access to specialist skills.

Remote Administration Management Service (RAMS)

RAMS revolutionises customer support with remote tools to monitor, maintain, manage and optimize supported clients BSM  infrastructure and applications without the need for on site personnel. Key features include:

  • Direct feed into the Planwell Technoogy Service Desk 24/7 team
  • Real-time monitoring of the Remedy server, mid-tier and application stack
  • Automated License Monitoring and Utilization
  • Log Scanning for AR Server and System logs
  • On line reporting and performance analysis
  • Automated fault diagnosis

 

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