Consulting Services

Service Catalogue  

Planwell Technology has been implementing IT Service Management solutions since 1991. 

This expertise has helped us to craft a series of consulting offerings that take our customers on a step-by-step journey to changing the way that they work. 

This allows Planwell to:

  • Build a comprehensive Journey Plan for Business Service Management.
  • Baseline the environment from a process and technology health perspective.
  • Determine quantifiable Return on Investment targets for planned improvements.
  • Implement projects against best-practice structures that are tailored to the specific blend of process and technology required to effect change.
  • Support cultural change and project success with public and bespoke education offerings.
  • Provide managed service solutions to maximise returns and minimise investment in non-core staff.
  • Evaluate the outcomes and accurately portray earned value.
  • Tune the next step in the journey.

 

  -----------------------------------------------------------------

We provide an experienced and highly qualified consulting and project management team that has an outstanding track record in project deliveries.

To implement either an out of the box application, or develop a custom application, the Customer and Planwell work closely together to plan and execute the tasks necessary for its successful installation and deployment. The implementation is not complex from a technical standpoint, however, because it frequently involves business process automation across organisational boundaries, particular attention must be given during the design phase to the impact the new application will have on the users and the organisation.

Our project teams have developed an extensive implementation methodology. This implementation framework follows a stringent quality assurance process during the engagement. The team of consultants from Planwell Technology have all received vendor and ITIL training, and are experienced in implementing best practices ITSM solutions including;

  • Incident and Request Management
  • Problem Management
  • Change and Release Management
  • Configuration Management
  • Asset Management
  • Service Level Management

The services provided by the consultants include:

  • Business Process Development and Re-engineering
  • Development and Customisation of ITSM applications
  • Interface development with other products
  • Programming and Project Management
  • End to End System implementation
  • Customised and out of box system deployment

Your business has a unique infrastructure designed to meet particular business, customer and end-user needs.

Custom consulting often provides the most cost-effective solution to manage and improve an organizations business applications and system management issues.

Planwell has been providing ITIL consulting services for more than a decade. Planwell delivers ITIL Best Practice consultancy and implements ITIL-compliant Service Management solutions using leading technology solutions.

Benefits of Professional Services are:

  • Provides time and cost savings
  • Enables a better use of your resources
  • Enhances communication
  • Improves IT credibility
  • Resolves management issues
  • Provides a cost benefit to every project