Two Senior Consultants
ITIL Awareness Training Workshop
&
a Detailed Report
Only $4995!
Contact Lisa for further information
+61 2 8437 4501 (Aus)
+64 4 385 2885 (NZ)
Service Management Alignment for Service Desk Express
Planwell has listened to our Service Desk Express customers and identified a need for a short, sharp engagement to re-align & re-invigorate the tool investment. Our customers often want some best-practice education in the context of actions to improve the tool, and indeed the team's effectiveness. Planwell have responded a with high value, low cost engagement.
| THE CHALLENGES |
OUR SOLUTION |
| There are three key aspects to every successful IT Service Management implementation; | Planwell has helped to revive & re-invigorate ITSM implementations by following these 5 steps; |
|
ITIL PROCESS: Understanding of ITIL and alignment in terms of roles, responsibilities, governance and performance reporting is often seen as expensive but can be done pragmatically in an incremental and phased fashion
TOOL AUTOMATION: Making the best use of the tools capabilities to automate processes, following out-of-the-box where feasible, aligned to ITIL best practise usage
CULTURE: With all the training and best tools in the world, if the culture isn't there, then it can be for nothing Ignoring any one of the three aspects means the wheels can come off and investments are wasted, benefits not realised and opportunities for improvement are lost. |
|
There are clear factors influencing ITSM implementations and here at Planwell we have identified key market trends and client concerns and provided solutions to meet these needs.
