Bringing into production new process and technology.
IT systems management must be introduced systematically into an organisation in a structured way with proven methodology. Planwell has a wealth of experience in assisting our customer in developing best practice process and technology to enable seamless transition of services from design into on operational state. We have the ability to provide guidance on pragmatic solutions to managing the complexity of changes to services and service management processes
Specifically Transition is the building and tool configuration of the solution against the Design requirements. Planwell has developed a complete methodology borrowing from such standards as Prince II and an array of others to provide a unique specific delivery approach to ITSM implementation. Typically a team is formed consisting of members of the Consulting Team;
- Project Managers
- PSME - Process Subject Matter Experts
- TSME - Technical Subject Matter Experts
These key members drive the delivery of the technology to the business. We can work with customers in a range of ways varying from;
- Full ownership and delivery responsibility
- Joint blended teams with customer & vendor representatives
- Specific subject matter experts as needed and ad hoc
Specific Solution Domains
The Change Management process ensures that standardised methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of change related incidents on service quality. Consequently, change management aims to improve the day-to-day operation of the organisation. IT-related changes that may affect one or many customers are tracked with Change Management. Adding memory to one machine, getting a new server, and installing the latest Windows OS on all PCs are all examples.
The Knowledge Management process ensures that important information flows freely throughout the IT organization. Knowledge Management keeps the CMDB and knowledge base of an organisation up-to-date, and uses a Knowledge-Centered Support approach to reduce repeat incidents and problems.
Asset Management enables a process of monitoring processes, organisations, people, information, applications, infrastructure, and financial capital within an organization. This allows the organisation to collect accurate records of these business components, making them available for both internal and external auditing processes.
Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the Configuration Items in existence.
This discipline of IT Service Management is the management of all software configuration items within the organisation. It is responsible for the management of software development, installation and support of an organisation's software products. Software Control & Distribution procedures include the management of the software Configuration Items and their distribution and implementation into a production environment. This involves the definition of a release program suitable for the organisation, the definition of how version control is implemented, and the procedures surrounding how software is built, released and audited.