Strategy

Defining the Organisations' IT Management Profile.

We work with organisations to define IT strategy and risk profiles for service improvement.

Planwell can assist the organisation in the definition of the IT Strategy. We can ensure the organisation is in a position to handle costs and baseline the present, understand risks associated with the delivery of the service portfolio and are structured to deliver those solutions & services for optimal effectiveness and efficiency. Planwell’s services include;

  • Services Portfolio, Catalogue definition & Management,
  • IT strategy definition,
  • Organisational development,
  • Strategic risk analysis,
  • Maturity Assessments.

Service Strategy deals with what the intentions are of the organisation to provide services and what level of "good enough" is acceptable. A financial institution may have very different ideas and budgets associated with keeping critical services running and what they are prepared to keep spending to ensure they remain up. A small company in manufacturing may not spend any money in monitoring and maintaining it's IT business services and is comfortable with down time and a relative break fix methodology.

A financial institution may have very different ideas and budgets associated with keeping critical services running and what they are prepared to keep spending to ensure they remain up. A small company in manufacturing may not spend any money in monitoring and maintaining it's IT business services, but rather opt for Open Source Solutions and is comfortable with down time and a relative break fix methodology.

Specific Solution Domains

ITSM Strategy

The goal is an understanding of where the organisation is at currently, where they wish to go and a form of base lining of that to understand where they can achieve maximum benefit in the shortest amount of time aligned with costs and budgets. Typically this is a consultative process and requires the input of Solutions staff to "talk the talk". Traditionally these base lining techniques have involved time consuming and expensive process consultants performing such tasks as "ITIL Assessments".

Planwell use a rapid automated approach to this with far more accurate, time essence and repeatable results at far far lower price. In essence half the time, half the price & twice the information. Known as GPS Baseline it is a valuable tool to assist in defining areas that would gain benefit for the client.

The goal for our clients is to understand the business issues and the impacts that they are facing so that we can align the many solutions with identified business requirements, to drive a successful return on investment. Combining this with an understanding of an organisations readiness for change and the experience to effect change, Planwell can ensure that the stated returns are not only met but can be measured in real terms.

In essence a business understanding to baseline strategy can be considered as;

  • Current Business Environment
  • Issues, impacts & risks
  • With these the ability of the IT department to deliver
  • Definition of relevant or "Good enough" quality service back to the business at a reasonable cost

Any IT investment must be closely assessed to ensure that it is providing an adequate  gain, eliminating a cost of mitigating a risk. These mat be considered as;

  • Hard Returns
  • Soft Returns
  • Readiness for Change
  • People
  • Process
  • Technology

Portfolio Management

It is important to have a ready definition of what are the services that IT are to provide the organisation.

Management Reporting

What are the expectations of management and how can this be accomplished. An Outsourcing organisation sand a large enterprise may have complexities in consolidated reporting such as the need to aggregate data from multiple systems such as event or service desks and consolidate into one unified view. This is well outside the scope of the tools reporting ability. Planwell can assist here with tools to consolidate that data and also to act as a middleware gateway been them.

 

 

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