Consistent review to match changing business needs
Improvements can be subjective and must be driven with the business in mind to meet changing demands whilst managing costs to operate
Having the ability to support your organisation moving forward to ensure solutions implemented are maintained, improved and aligned with your organisations needs. Planwell offers a variety of structured services from Remote Application Management (RAMS) to ongoing process capability and maturity assessments, underpinned by a catalogue of certified training course covering both process, cultural and technical training, which can be tailored for your organisation.
Specific Solution Domains
Education and Cultural Change
In any implementation it is imperative to ensure that the appropriate education and training is provided to the staff and management that will be using and responsible for the solution once implemented. A range of services can be provided in regard from On-Site custom prepared and delivered training standard vendor offerings specific to a tool technology. It is important to obtain the right blend for a successful implementation. Read More
Many organisations find that the time, cost and effort to maintain on staff skills can be both costly and in cases cause more issues than expected when staff are expected to execute complex tasks without the experience or training necessary. A managed service offering can be employed where Planwell will provide the necessary staff either on or off site to attend to day to day administration, troubleshooting, care & maintenance of systems on an as needed pay for what you use basis. Read More
Service & Process Improvement
The goal of any IT organisation is to improve services to the users. Obviously this comes at trade off with acceptable vs costs. Our experience is more in line with alignment of services to the business, business does change continually and the expectations and measures of IT are constantly changing. In this regard the way of doing things can be outdated and need realignment. Taking advantage of experienced people with a perspective from many organisations in regards best practice of what does and does not work can be a great insight to improvement from appropriate feedback. The GPS Checkpoint product is a valuable tool to measure the perceptions of the services offered and offer definitive results, pinpoint the specific area of service and return investment for the improvement.