Alarmpoint

 

Enabling Enterprise Event Notification – Ensuring Resolution

AlarmPoint is the leading Actionable Information Delivery platform which accelerates decision making, improves operational effectiveness and increases IT service and application availability across the real-time enterprise. AlarmPoint transforms event data, instantly notifying the approropriate personnel with information relevant to their role. This intelligent targeting reduces false alarms and enables mobile IT personnel to complete the resolution process more accurately and efficiently.

The AlarmPoint approach delivers business service information further increasing IT service visibility, reducing the cost of operations and transforming traditional organizations into proactive, real-time enterprises. The AlarmPoint platform is used in a variety of ways, including IT Service Delivery, IT Service Support, Business Continuity, Disaster Recovery and Enterprise Messaging. Over 800 global firms, including 7 of the 10 largest Global 2000, rely on AlarmPoint to ensure the availability of their mission critical and virtualized systems, networks, applications and processes. More information is available at http://www.alarmpoint.com

Alarmpoint             

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Download Integration Note for Alarmpoint Express with BMC Service Desk Express (SDE)

 

About Alarmpoint

Established in 2000 to develop and provide automated, broad scale notification and interaction solutions, AlarmPoint is now the recognized leader in event notification and resolution applications. Our products are in active, enterprise-wide deployments with the largest most complex IT organizations in the world.

  • 7 of 10 Largest Global 2000
  • 6 of 10 Largest Global Banks
  • 7 of 10 Largest UK Companies
  • AlarmPoint has delivered CAGR over 100%
  • #1 Worldwide HP OpenView Alliance Partner
  • #2 Worldwide BMC Marketzone Partner
  • IBM Beacon Award Winner for excellence in Enterprise Management

Our applications now assist leading corporations with:

  • Capturing, controlling and instrumenting an improved event process
  • Matching the events in a moment, to personnel best suited to resolve
  • Notifying, with context and personalization on any global device
  • Escalating and informing throughout the resolution process
  • Enabling the “resolver” to solve the incident by taking an action to cure
  • Proactively informing all affected IT service users

All achieved without human interaction, manual processes or delays. 

The Suite of Products

AlarmPoint® is packaged to meet the needs of small groups, department wide and global enterprise wide platform deployments. All on the same product base, no messy upgrades! AlarmPoint is fully web based, supports web services, is certified by leading ITSM vendors and communications companies and is the only application that automates the resolution of problems rather than sending and hoping!

Leading organizations rely on AlarmPoint in their daily operations for many important applications, including:

  • IT Incident management
  • IT Service and support management
  • IT Change and configuration
  • IT Network Automation
  • IT Security
  • IT Service Management
  • Business Service Management
  • Application & performance monitoring
  • Business continuity and crisis communications
  • Emergency notification
  • Mobile workforce automation