Product Knowledge - July 2010
From the Vendors
BMC Software
End of Life (EOL) for BMC Remedy User (Windows-based Client)
BMC Software has announced that the Remedy User client will not be available in major or minor versions later than 7.6.03. For full details, please contact Planwell Support
Support for BMC Service Desk Express
BMC has announced the following in relation to the supported versions of BMC Service Desk Express
| VERSION | LEVEL OF SUPPORT |
| 10.0x | Full |
| 9.90x | Full |
| 9.70x | Full |
| 9.60x | Full - This version will move to the Limited Support mode on 16th September 2010, which is 6 months after the release of BMC Service Desk Express version 10.0 |
| 9.20x | Limited - This version will move to the Not Supported mode on 16th September 2010, which is 6 months after the release of BMC Service Desk Express version 10.0 |
For full details, please contact Planwell Support
Service-now.com
In the News
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Service-now.com is one of 25 vendors named to the ChannelWeb 2010 Emerging Software vendors list
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Service-now.com named in Network World Products of the Week
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Information Week - ReviewCam: Service-Now's IT Service Management in the Cloud
Bomgar
Bomgar release - 10.5. This major release includes significant feature additions for increasing productivity and strengthening security. Bomgar 10.5 also has updates and enhancements that improve integration, manageability, platform support and support rep productivity. Click here to read more about this remote control software.