GPS for IT Service Management

Twice the value in less than half the time and half the cost of traditional process assessments!

Firstly

Ceo
  • Do your managers understand how to communicate with the business in their terms?
  • Do your teams live in technical silos with no common language?
  • Do you know what it costs your organisation to manage delivery of core IT services?
Process
  • Do you have to fund IT process improvements under the radar because they are not understood by management?
  • Do you struggle to map IT process improvements back to CIO goals?
  • Does a process score out of 5 mean anything to you?

 DID YOU KNOW?

 Over 35% of the business and 40% of IT staff report no ability to assess the value proposition of the IT services being provided *
On average, IT staff report their morale as neutral (neither good, nor bad), where as the Business and IT Management, on average report staff morale as good. *

Combine these two things and you can see why - you are pushed to do more for less and your staff do not fully adapt to change. (*source - Assessment-portal trends paper Sept 2009)

overview

WHAT IF;

  • You could prove the benefit and $ value you were saving?
  • You could ensure all teams are striving to one set of goals as part of a clear vision?
  • You had a journey plan for delivering right-sized ITSM services?

IN UNDER 10 DAYS WE CAN DELIVER;

  • A strategy for ITSM that maps to your particular market, organisation & goals, and feeds into your overall IT strategy
  • A structured Journey Plan for the required improvements to the current state of your ITSM framework, separated into 90-day cycles
  • The ability to very quickly and easily track your progress at each quarterly milestone
  • All delivered back to the business as FACT, using proven statistical modelling

We can deliver this, and we call it GPS for ITSM Journey Plan.

We will deliver twice the value in less than half the time and half the cost of traditional process engagements.