Planwell works with some 200 customers across Asia Pacific region, from SME Companies with a Specific requirement such as a Service Desk, to large enterprise corporations in the Telecommunications, Banking & Finance Industry where we provide an array of products and services to the IT Service Management aspects of their business.
Testimonials & Case Studies
AUCKLAND REGIONAL TRANSPORT AUTHORITY (ARTA)
“We engaged Planwell to implement BMC's Remedy ITSM suite using their express delivery methodology. We required this to ensure tight process controls as we go through the Auckland Transport amalgamation. Planwell presented a way of meeting the aggressive timescales underpinned and supported by strong customer references.”
Martin Ruchenbaum, Team Leader Technology
“Planwell Strategic Consultants worked closely with us to Identify and lead a program of process optimisation & automation. This meant that we leveraged our existing technology investment and improved the overall efficiency and effectiveness of our IT Service Management processes and teams. The work specifically included a number of Build activities such as process design, training to assist in the organisations cultural change and effort to re-align the current tools. In summary we found the consultants to be very flexible but importantly provided pragmatic guidance through employing both practical IT Management experience together with ITIL v3 Expertise that helps us manage the ongoing service delivery. ”
Georgina Rossendell, User Services Manager
“I can’t stress enough the importance of Planwell’s on-site specialist to help manage the direction of the system day to day”
Lynda Shaw, Change Manager
“Planwell guided us through an evolutionary process that took our service desk from a reactive email based user support system to an ITIL aligned automated process that has given us great visibility into our incident queue and as a result we meet SLA’s, have happier customers and get better staff satisfaction from our support consultants and their customers" he said.
Ciaran Moore, Service Desk Manager
Other Case Studies
HiFert (High Performance Fertilisers) - Service Desk Implementation
Sydney University - Event & Service Monitoring Solution
Net Solutions - Service Desk Implementation