Business Service Management

BSM

Business Service Management (BSM) is recognised as the most effective approach for managing IT from the perspective of the business. BSM helps your IT organisation do more of what drives the business and less of what doesn’t. With BSM, you will reduce costs, lower the risk of business disruption, and benefit from an IT infrastructure built to support business growth and flexibility.

We are not just advisers; we take a hands-on approach, helping our clients to implement effective processes and providing practical support at every stage of the transition.

To do this requires a high level of expertise in the standards on which we advise, the technology that we supply, and most importantly, the realities of modern-day business and IT operations. Not only are we qualified specialists in standards such as IT Infrastructure Library (ITIL), we help to write them. “Almost every organization that executes a well-planned, well-run IT Service Management program based on ITIL reports significant benefits.”

So says Gartner*, and we agree. We help companies to implement IT Service Management in a way that ensures maximum return on investment. We have near 20 years experience, and are recognised throughout the IT industry for our expertise.

BSM from Planwell

Planwell is the premier regional consultancy specializing in Business Service Management (BSM). We implement BSM to ensure that the goals of the IT department are the same as the goals of the business: to grow revenue, lower cost and reduce risk. BSM is a different way of running your IT, by putting the business first.

With Planwell you can;

  • Increase business service availability through Service Assurance,
  • Enhance business responsiveness with Service Support,
  • Automate the management of technology and staff intensive tasks with Service Automation,
  • By implementing BSM you can potentially save up to 25% of your overall IT budget.

Our success is driven by our knowledge of Industry Best Practices such as;

  • ITIL (IT Infrastructure Library),
  • MOF (Microsoft Operations Framework),
  • CobIT (Control Objectives for Information and Related Technologies).

Planwell incorporates complete end-to-end solutions to deliver BSM. We bring together products from leading vendors, implement using proven methodologies which guarantee project success and back this up with world-class local support.

Companies turn to us to improve their Business Management Services. We help people to understand best practice standards, assess how the standards apply to their business, and then implement them in a way that delivers real business benefits.

Read how  Macquarie University used Planwell Process Consulting Group to get a handle on where they were