Planwell Philosophy
Why Planwell?
Planwell has leveraged the ITSM and ITIL disiplines to drive a 5 step approach to ITSM solutions. With over 140 ITSM installations in the last 5 years alone we have the battle scars where we have refined an end to end approach which just simple works. with 120 certified consultants available in our region we are the largest ITSM system house in Asia Pacific. 98% of our customers are delighted with the results and 9 out of 10 installations are zero defect at go live.
The appraoch developed over many years allows a templated style where we can rapidly deploy ITSM solutions to our customers to achieve fast return on investment and minimal project time.
Planwell strives to be your IT Service Management Partner of Choice - working with you in partnerhip to address the holistic management aspects running IT Services for the business.
Planwell's Service Management Method
Strategy
Defining the organisations IT Management profile.
We work with organisations to define IT strategy and risk profiles for service improvement
Planwell can assist your organisation in the definition of your IT Strategy. We can ensure your organisation is in a position to handle costs and risks associated with the delivery of your service portfolio and are structured to deliver those services for optimal effectiveness and efficiency. Planwell’s services include portfolio and catalogue definition & management, IT strategy definition, organisational development and strategic risk analysis.
Design
Design the appropriate programme of work
Ensuring a design taking into account people, process and technology to achieve the strategic business outcome
Planwell recognises the importance of service design as such we offer an extensive range of services to assist you in the design and development of your IT services as well as your service management processes. We have the ability to convert your Strategy into a working portfolio of services and service assets, by addressing your people, process and technology needs.
Transition
Taking into production process and technology
Bringing systems and improvements into production
IT systems management must be introduced systematically into an organisation in a structured way with proven methodology
Planwell has a wealth of experience in assisting our customer in developing best practice process and technology to enable seamless transition of services from design into on operational state. We have the ability to provide guidance on pragmatic solutions to managing the complexity of changes to services and service management processes.
Operation
Efficiently operation systems and process for business as usual
Production systems need appropriate care and maintenance to ensure they themselves meet the needs of the business
Planwell’s portfolio of services encompasses the guidance on achieving improved effectiveness and efficiency in the delivery and ongoing operation of your catalogue of services. Planwell takes the time to understand your operational environment to design a solution which has the ability to address your specific people, process and technology needs.
Continual Improvement
Consistent review to match changing business needs
Improvements can be subjective and must be driven with the business in mind to meet changing demands whilst managing costs to operate
Having the ability to support your organisation moving forward to ensure solutions implemented are maintained and improved in line with your organisations needs. Planwell offers a variety of structured services from Remote Application Management (RAMS) to ongoing process capability and maturity assessments, underpinned by a catalogue of certified training course covering both process, cultural and technical training, which can be tailored for your organisation.