Corporate Overview

Planwell Technology is a specialist provider of Business Service Management Solutions.

Planwell are the premier consultancy specialising in Business Service Management (BSM). Few companies offer comparable experience delivering best practice-based solutions on a large scale. Planwell succeed because we understand both business and technology, and combine strategic thinking with tactical delivery to provide service management solutions that offer real returns. 

Speaking to our clients about why they chose Planwell, we find four factors mentioned:

  • Our Experience - We have helped more than 200 companies,  to embrace and implement service management solutions
  • Our Understanding - We were early adopters of some of the key standards for best practice in Service Management, including ITIL (IT Infrastructure Library). Today our consultants maintain high levels of qualification in these standards
  • Our Practicality - We engage with our clients at both the process level and the technical level to ensure that our technology solutions deliver real results in day–to–day operation
  • Our Specialty - We are one of only a handful of companies rated as a Business Service Management (BSM) Certified Organisation. Our level of technical expertise in delivering BSM based solutions is almost unparalleled, to the extent that even some of the world’s largest consulting companies and systems integrators turn to us for assistance on large or complex projects

Planwell was established in 1991 and has been implementing ITSM solutions since. We provide an experienced and highly qualified consulting and project management team that has an outstanding track record in project delivery; Planwell has had the privilege of maintaining and working with its customers over many years. Planwell currently is servicing 200 customers across Asia Pacific from four countries and nine offices. We specialise in solutions for both Mid Market and Enterprise organisations for all aspects of IT Service Management (ITSM), IT Infrastructure Library (ITIL) & Business Service Management (BSM).

  • An ISO9001:2000 Quality Certified Company in primary branches of Sydney, Melbourne & Brisbane,
  • Endorsed Supplier Agreements with Australian Federal Government,
  • Various Australian State Government GITC Certifications,
  • Whole of Government approved panel supplier for NSW & VIC State Governments,
  • Employs approximately 150 Staff
  • Is a privately held Australian owned company
  • Is an Elite BSM partner for BMC Software
  • Is a Microsoft Certified Solution Provider
  • An IBM Business Partner
  • Partnerships with other leading specialist technology vendors

Planwell seeks to optimise the value of our client’s investment in technology and by working closely with them as a trusted advisor. Our goal is to fully understand client strategies and provide solutions to effectively meet their needs over the long term. Planwell remains an independent organisation, which gives us the ability to recommend the most effective solutions. Our customer relationships are long term and Planwell's revenue growth is linked inherently to our customer’s growth and their drive to reduce expenditure through IT infrastructure improvements. Our business and solutions are such that Planwell does not focus on one off solutions but rather continual improvement to our client's investment.